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safeguard your financial information

Safeguard your financial information

By now you may have heard credit reporting agency Equifax's announcement of a cybersecurity incident that involves a data breach of confidential information such as birthdates and Social Security Numbers that could impact 143 million U.S. consumers. We understand you may be concerned and have questions.

This incident was limited to Equifax and was not related to iQ Credit Union. iQ invests a great deal to ensure our computer systems, networks and access points are secure. We monitor, test and establish fraud alerts to keep your information safe. Protecting your privacy and confidential account information 24/7 is one of our highest priorities.

It’s important to regularly monitor your account and report any unusual activity. Taking the necessary steps to safeguard your confidential account and personal information will reduce the impact it can have on you.

Learn tips on how you can protect your privacy:

  • Visit the Federal Trade Commission’s website, www.consumer.ftc.gov/topics/identity-theft, to obtain information about steps you can take to better protect against identity theft.
  • Obtain a free copy of your credit report www.annualcreditreport.com and place a fraud alert and/or credit freeze on your credit report.
  • Reset account passwords, PIN codes and other log-in credentials on your financial accounts that may be vulnerable.
  • Establish multiple-authentication protocols for financial accounts and email, when possible. For example, you can have a code word set up here at iQ to further identify you.
  • Purchase additional fraud protection through iQ's MyIDCare.

We know it's concerning when these situations arise and we'll do our best to continue to educate you about your options and the potential impact.